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Done. An interesting topic for me. I suspect there will be few that admit to the fact that the sought outcome is usually compensation. It may be subconscious for some but its almost always the easiest way to resolve a problem.
Also done. Was an interesting survey - you'll have to keep us posted on the results.
I've taken to complaining over the last few years - as you say Anz, it's usually compensation that will satisfy me. If you're paying for a service/goods and you don't get it, I think it's reasonable. An apology is always nice as well - so long as its genuine!
Also done. Was an interesting survey - you'll have to keep us posted on the results.
I've taken to complaining over the last few years - as you say Anz, it's usually compensation that will satisfy me. If you're paying for a service/goods and you don't get it, I think it's reasonable. An apology is always nice as well - so long as its genuine!
I believe companies compensate to shut down complaints. Nothing changes or improves in most cases I expect. I'm going to push my last complaint after compensation as I think they missed the point. I want to know their policy and training fix the complaint.
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I think I may finally have this CAD under control...
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