My First Cabinet of Cohiba's and its Mouldy!

[shooting-glasses]

any news yet?

[Mo_Robusto]

Nothing yet

[Mo_Robusto]

Update:

Finally got an email from them saying that they received my package.

Like previous emails their attitude was very blunt and they seemed unconcerned about the trouble i had gone to. They were still adamant that it was plume and not mould, and that they were not going to refund the post i incurred in send the cab back, only the purchase price of the cigars.

TBH i don't care, I'm just glad this is over and that i can put it behind me. I would urge fellow BOTLs not to use them as their customer service is non-existent and they just seemed like they didnt want to hear about the problem.

Mo

[Kdot]

Glad you finally got this sorted Mo. Shocking customer service!

[Mo_Robusto]

Your telling me Kam, i would have been better off talking to a stone...

[Smallclub]

? their customer service is non-existent and they just seemed like they didnt want to hear about the problem.

You know, because of the recent rash of confiscations in the US they're probably trying to deal with hundreds of daily phone calls and emails?
Not an excuse of course!
Good to know you got this fixed.

[seanbeer]

A full refund should keep everyone happy. very sorry to hear a purchase has to end this way. But to be fair to them, they already made a lost in admin and postage/ packaging cost, and may be they just got too much business that they don't care if you will come back or not.

well, but sometimes, some shops' prices are.....just too......"riskly tempting'.

[tippexx]

Glad you've got this sorted Mo. Time now to just walk away from the vendor .... and don't look back.

[Moon Dancer]

Name & Shame, if for no other reason than poor service!!!

[JimJamYaHa]

Glad to see you got this sorted in the end

[monkey66]

Glad you got your money back, sorry for the shocking service. As I said before I suspect this is a casualty of the US situation, no excuse but probably a reality.