So much for UK bought Cuban Cigars being the best.

[GFK1]

As I heard nothing back from the retailer, I phoned Hunters & Frankau, spoke to a very helpful lady, Frances Hough and emailed her the details. A couple of hours later I received an email from their Sean Croley apologising and asking for my address to send me a replacement cigar. I now appreciate that buying UK sourced Havanas will always guarantee good service, something that may not be possible buying from overseas suppliers. Many thanks to all of you who advised and supported, especially Deano and Nicwing. It never really was only about the cost of the cigar, which is also important, but also about the disappointment in having to discard a new cigar after a struggle trying to smoke it, having organised a large double single malt, Auchentoshan since you asked, and all the anticipation that goes with it.

[cj121]

Glad to hear you're getting a result to your satisfaction

[Simon-JG-hr]

A positive result in the end - a shame you had to go direct to H&F though.

One presumes the Scotch took the edge off the initial disappointment (Scotch can make me feel better about anything... Well, until I drink too much of it... Then I get a little too philosophical...)

[Deano]

Very good of them and entirely what I'd expect from a class lot. The retailers here nearly always are too.

[Simon G]

Good result in the end

[GFK1]

Yes indeed Simon, and the Auchentoshen was pretty good too!

[GFK1]

Very good of them and entirely what I'd expect from a class lot. The retailers here nearly always are too.

Agreed, thanks again.