LCDH New Bolivar Gold Medal

[Stevieboy]

Hmmmm.....to cancel an order stating OOS then suddenly relisting at twice the price?!
Bollocks!

[ha_banos]

Literally just had email to cancel order

If you could be bothered. Email sales and have a moan. I'd expect them to apologise and honour. Let's see if I'm right?

Of course you shouldn't need to do this...

[SonicStag]

If you could be bothered. Email sales and have a moan. I'd expect them to apologise and honour. Let's see if I'm right?

Of course you shouldn't need to do this...

Already have but no reply & shouldn’t have too, something you’d expect from scam site

[ha_banos]

Already have but no reply & shouldn’t have too, something you’d expect from scam site

Cool. You've done your bit. Let's see what comes back....

[mcdee]

That is a poor do. Just let them sit on the shelves gathering dust then.

[jpwinn6]

I’ve just sent them an email as well. I only bought one so I’m not that bothered but it’s not a good look for them is it.

[SonicStag]

I’ve just sent them an email as well. I only bought one so I’m not that bothered but it’s not a good look for them is it.

I’d only ordered some singles too, it’s the principle though

[potpest]

If someone's ballsed up and that price was a mistake at least they should own up to it.

[ha_banos]

If someone's ballsed up and that price was a mistake at least they should own up to it.

Maybe someone's trying to hide the mistake from the boss! 🤣

[smokey joe]

I had my order amended without an email notification, just a note on my account on their site. I’d been emailing to add more stuff & they didn’t tell me the Boli had been removed.

i had a box of Gold Medal from CGars back in 2014 & the service then was 1st class. If this is how they’re going to treat customers the business will suffer.

10 years ago Mitch would pick up the emails and usually respond in person within a few hours, whatever time or day.

[ha_banos]

There's always trust pilot reviews, most people are very happy..... 😁

https://uk.trustpilot.com/review/cgarsltd.co.uk

[mcdee]

I never had problems with them before and I remember once I ordered a Sancho Panza Sancho in an individual coffin along with a miniature of Macallan that they had priced incorrectly but still honoured the deal (it was a great deal - £26 I recall).

[SonicStag]

Since they merged with Dominique service has changed & Mitchell never replies anymore

[jpwinn6]

Had an email this morning apologising and saying they will honour my order and also add 500 loyalty points to my balance if I want to go ahead.

[liles]

They told me it was an error. I didn't have an order sadly