Excellent Customer Service from CGARS

[Cubist]

Yesterday I made a post regarding a badly plugged Trini Coloniales. I had purchased the stick from CGARS in Feb so I thought I would email them about it.
I recieved an immidiate reply from Mitchell offering to replace it, provide an alternative, or refund me. I opted for a replacement stick, and it is already on its way.

Don't often get customer service like that these days. Hats off to CGARS.

[Alexw33]

That is great service, fair play to Mitchell and Cgars

[Stevieboy]

C.Gars service has always been excellent.
Nice one Mitchell

[ha_banos]

They've always stood behind that. Nice.

[mcdee]

Always had good service from the CGars team as well.

[Moley]

Most vendors in the UK are awesome, which what makes our hobby so much better. Shame about UK prices, which stops me using them. Damn taxes lol

[puff o'wind]

This good service. I would have never thought to complain - I mean, it's not Mitch's fault...is it??? Who pays now for the lost stick?

[ha_banos]

This good service. I would have never thought to complain - I mean, it's not Mitch's fault...is it??? Who pays now for the lost stick?

I'm sure it's just a cost of business. It's got to be a tiny number. But if that number was to increase, it'd probably go back to H&F.

[mcdee]

I wonder if it's anything to do with H&F/ EMS marketing as well?

By which I mean, EMS is marketed as being second to none and therefore Hunters and Frankau may want this to be backed up by refunding any stick that doesn't live up to expectations?

[ha_banos]

I wonder if it's anything to do with H&F/ EMS marketing as well?

By which I mean, EMS is marketed as being second to none and therefore Hunters and Frankau may want this to be backed up by refunding any stick that doesn't live up to expectations?

Doesn't cover mold though [emoji16]

[SHAMZ84]

I'm sure it's just a cost of business. It's got to be a tiny number. But if that number was to increase, it'd probably go back to H&F.

Yea like it if was a box...then surely you could get it replaced.

[simwells]

Plus great customer service like this virtually always pays in the end, I know whenever I get that level of service from anyone I'll make sure I buy more from them in the future and it doesn't take a lot to make up for one stick.