What would you expect when sampling a bad cigar?

[Niela]

Hey Everybody,

I just had a cigar at FF Jox and I am not sure what to expect, though I am left unsatisfied.

The culprit in question is a Rocky Patel Vintage 1990. From the first few puffs I was disappointed by the flavours, though that is nobodies fault. They actually got a bit better after the first centimeter, but then all of a sudden, the cigar went off. I am generally not a very slow smoker so it happens very rarely that a cigar goes off on me.

No problem, I lit it up again. Another centimeter in it went of again. Half way through the cigar I was at my 5th relight. At one point I could the the cigar was burning but there was zero smoke coming out of it, neither any flavours.

The second half was more relighting combined with a really really bad uneven burn. I basically smoked half an inch of the cigar, the rest was spend on lighting it up and touching it up.

On my way out I mentioned what happened, not really sure what to expect. I finished the cigar, so couldn't really ask for a refund. But all I got was a "I'm sorry to hear that sir." and I was send on my way. Would you have expected a refund or at least a mention that next time, should I experience such problems to come down to complain so they can do something about it? Or is that just the way it goes sometimes and we can't really expect the vendor to compensate you for a cigar that was unsmokable?

As I said, I am not sure what I would suspect from them, but I am still left unsatisfied with any meaningful response from them at all.

Your thoughts?

[PeeJay]

I think you should have taken it back mid smoke rather tham mention it on the way out. That said technically you are sampling it and it failed the test

[SHAMZ84]

thats a shame, i've had two of them in the past few months and really enjoyed them..

I've never been to a lounge, so not sure how they work, but as a paying customer if the product isn't right/defected you have every right to complain and i would expect some sort of good will gesture

[ValeTudoGuy]

Im not sure what I would expect either. I would probably have done the same as you..... But agree with what PJ said.

I actually quite like the 1990. I have some with a few years on if you want to try one? Drop me a PM if you do.

[Niela]

Yeah, I thought about going down half way when there was no smoke coming. But then I lit it up again and it got smoke and I thought it'll be fine from now on, but then it just got worse and worse. But I kind of missed the time to go down and complain and with every puff it was one puff further too late.

Thanks for the offer ValeTudoGuy. I had one of these two years ago in Malta and found them OK. But not memorable. I'll try some other RPs rather.

[TonyN]

Bit like going for a meal realy you don't finish all your meal then complain.

[sheppsea]

I agree with John - should have brought it down half way

I also think you should have expected a refund, this was clearly unsmokeable and therefore not as described, which is clearly different to not enjoying a cigar

[oskihen]

I'd of taken it back at the end of the first third, then you've given it the benefit of the doubt and time to develop and they have the goods in hand you are returning

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[Starkey]

That really sucks! I've only had the same thing with a cigar that's over humidified before I switched to bovedas. I hear they have just refurbed their humidor so I wonder if any of the other sticks are having problems. Could they be close to the fan? I would expect the conditions to be top notch considering foxs long history though.

when i went to foxes they sprayed some solution in the bag with the cigar and the bag ha droplets of water in and the cigar had wet patches, I wonder if that might have been the culprit?

[Sligub]

Sounds over humidified to me, most B&Ms store to wet for my taste. How was the draw? I would expect an exchange but only if I mentioned half way through. It's a bit like complaining at a restaurant if your plates empty your not going to get much of a response.

[Niela]

The draw was OK, but more on the tighter side...

I'll definitely complain early on next time...

[Horsebox]

[MENTION=13432411]Niela[/MENTION] I was in the lounge at JJ's today. Where you sitting by he window with your laptop, wearing a black shirt?


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[Niela]

[MENTION=13432411]Niela[/MENTION] I was in the lounge at JJ's today. Where you sitting by he window with your laptop, wearing a black shirt?


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Yeah, that was me... 😊 where did you sit?

[Horsebox]

What would you expect when sampling a bad cigar?

[MENTION=13432411]Niela[/MENTION] I was on the sofa furthest from the window, talking to the grey-haired chap on the other sofa. Turns out he is James Leavey, 2015's Cigar writer of the year. A very interesting man.


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[Horsebox]

Anyway, back on topic! Not sure what I would have done at the time but suggestion to take it back before the halfway point is definitely what I'll do in future should I find myself with a dodgy cigar!


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