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  • #16
    Originally posted by Simon-JG-hr View Post
    Pop your ballet shoes on people - best to tread carefully before this strays into dangerous territory...

    CGars were always my port of call when I was getting started - excellent range plus knowledgeable guys at the end of the phone/email practically 24/7. It was not unusual to have discuss what I should try next via email at 3am - often with Mitch himself taking the midnight shift! I still use them occasionally, but try to spread the love a little bit and pick things up whilst away on holiday where I can.
    I know they say on the site 'customer service via email 24hrs a day' but that's really living up to the promise!

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    • #17
      Originally posted by pootana View Post
      Apologies wasn't pushing an agenda there.
      I don't think there is any need to apologise - we just can't discuss overseas vendor as it could start to stray into the world of tax avoidance etc.

      We had a long discussion on CGars recently, I still use them fairly regularly as I find their click and collect service useful, but there are plenty of other vendors in the UK who also offer excellent service and sometimes better prices so I would encourage everyone to shop around

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      • #18
        I done my first big order from them when i started out and service was great but only get the odd singles if am around by them now

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        • #19
          I've only ever bought from Spain and Portugal buddy.
          but before this I was a customer of cgars and JJ Fox.
          Both give a good service, but good service should go without saying.
          Cheers

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          • #20
            I have used Cgars a few times, great service and my daughter loves the mints
            Common sense is not a gift, it's a punishment as you have to deal with everyone who doesn't have it!

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            • #21
              Originally posted by Paulie2876 View Post
              I have used Cgars a few times, great service and my daughter loves the mints
              Is there an option for people who don't like mints?
              'Cigars are a hobby, cigarettes an addiction'

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              • #22
                Originally posted by PeeJay View Post
                Is there an option for people who don't like mints?
                No idea, they just send them for free
                Common sense is not a gift, it's a punishment as you have to deal with everyone who doesn't have it!

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                • #23
                  I will just say that since 2006, the occasional orders I have had from Cgars Ltd have been faultless & the service second to none. I have to second the late at night emails from Mitch. Often I am working late in the Sickbay & will send a question very late, expecting an answer later the next next day, only to have it pinged back straight away, leaving me feel guilty for disturbing Mitch at such a late hr. He really should learn to switch off his messages! Anyway I for one would use them all the time if only they weren't forced to charge UK prices! Their auctions are also an excellent way to get into aged & vintage cigars, just remember to add on the extra charges & P&P.
                  Simon Bolivar: Liberator of Bolivia, Ecuador, Peru & Venezuela.

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                  • #24
                    I've not used their online service but when passing in London have popped in to pick up some singles and also enjoyed a smoke or two in their small but cosy downstairs lounge and found their prices reasonable and service to be good.


                    Sent from my iPhone using Tapatalk
                    Livin' the pipe dream.

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                    • #25
                      And just to add, I give credit to cgars for matching their online prices, in store, if you ask. That's something the other retailer didn't do for me.

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