Auction

[RobustoClubHavana]

I've bid online but I'd be happy to share the info and split.

Tommy pm me then I won't bid against u mate


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[cigarmo]

Is mr gunz on page 79?

[JoeyGunz]

Is mr gunz on page 79?

lol Nick Shaw, my beard is better than his, his body is better than mine.

[Wigan]

MightyRed and I have a bid between us on an item as well as the sealed box I a going solo on. Wait till he sees what you have said and take it from there RCH, Thanks
I will PM you about my solo bid see if anyone else is after it

[Ross.Co]

Gentlemen,

Actually we check and authenticate all auction Lots and reject a fair few that are submitted.

Where I am uncertain I defer to Edward Sahakian for advice regarding Davidoff cigars as he has a more extensive knowledge than me and Simon Chase for any other cigars I am not 100% certain about. Both Gentlemen have always been exceptionally helpful.

I would like to think we describe all auction Lots accurately and most auction Lots are available for viewing. if prospective bidders can not view we are always happy to offer condition reports by email.

We occasionally will accept Lots that are not in smokeable condition if we believe they have collectible/ curiosity value and we would describe as such

There is always a small possibility ( cant remember it happening so far and we have sold Millions of Pounds worth of cigars at auction since 2009) that we will make an error in which case we would simply cancel the sale and refund the bidder.

We did missdescribe a box of La Corona in error at one of our on-line auctions earlier this year. We pasted a description of Cuban La Corona from a previous auction whereas the cigars were in fact rolled in the USA. the sale was cancelled and the bidder refunded

There is a risk when purchasing a sealed box as one can never be certain if the contents are wonderful or useless but the successful buyer has the option of opening or asking us to open and check the cigars immediately following the sale and if the cigars are in bad condition or weevil damaged we will cancel the sale. where buyer opts to leave the box sealed and is dissatisfied some months later there is no recourse. so it is always a risk that has to be considered.

I doubt an entry could get past our checking where the cigars are younger than the box as such. Vintage and mature cigars have many tell tale differences to recent production cigars.

The Montecristo Gran Reserva in the sale are being sold by a seller well known to us and I have no doubt as to their authenticity otherwise we would not have accepted the entry.

As with everything I have sold online since 1994 ( as well as in our retail cigar shops throughout the UK) I have always guaranteed everything we say and everything we do.However, we are only normal human beings, we do make mistakes no doubt from time to time but it remains impossible for any customer to lose money dealing with us. We were the first cigars merchant to offer no quibble guarantees back in 1994.

As I am wholly unaware of any client that has an unresolved complaint with C.Gars I see no merit in responding to an anonymous website as mentioned. As a 50 year old Gentlemen I will not start behaving and responding like a 10 year old child in a school playground which I dare say is the desire of the anonymous person who created the site.

My Team and I are available 24 -7 in the unlikely event any clients have any queries or complaints which we will always gladly resolve to clients satisfaction.

Best

Mitchell

Over the last year, Cgars Ltd Mitchell and of course Michele have been beyond reproach not only for the help that they have given me in regard to their time taken to teach, but also any issues had such as the incredible Bari humidor that was broken three times in a row, they then sent a same day delivery from them direct to me. A level of customer service is here that you will not find in 99.9% of companies, not just on-line but in store. I was a Customer Services Manager for a few years before progressing and their level of service is a beacon of light in the ever more impersonal World we live in.

Mitchell was replying to questions I had an hour ago on a Friday night....Dedicated? You best believe it. A pleasure to spend my hard earned money with them? Do I trust in Mitchells advice....You best believe it.

My thanks to all at Cgars Ltd.

Ross.Co

[mightyred]

No problem sharing info on our bid mate.

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[Wigan]

Cool, found the lot but cant remember how much we bid?

[Ross.Co]

I am without PM's, so to those that I make you pay an extra few hundred GBP for their wanted lots, apologies and to those that make me pay an extra few hundred GBP for....

Swings and roundabouts eh?

[Wigan]

How many you bidding on Ross?

Got one solo and one joint with The Mighty Red

[Simon Bolivar]

You had to register on the site to bid. Go back in & look for your bid history, the max limit should be there.

[Wigan]

Red is covering that end of it. Its cool though it seems no one else on ere is bidding on it. Well no one that has spoken to RCH is anyway

[RobustoClubHavana]

At the moment no clash of bids that I am aware of


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[mightyred]

Good stuff gents hope everyone is successful with their bids.

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[Simon Bolivar]

Cheers Red, just a reminder chaps, don't forget to add 20% to your max bid to work out the total cost after hammer price & duty.

[Wigan]

Cheers Red, just a reminder chaps, don't forget to add 20% to your max bid to work out the total cost after hammer price & duty.

Feck!