No discounts on Cigars?

[ValeTudoGuy]

I get you guys.... But it's what GFK1 feels comfortable doing that's important.

[Deano]

I think GK1's attitude is correct PeeJay

No need to create antagonism.

[GFK1]

I think GK1's attitude is correct PeeJay

No need to create antagonism.

Thanks Deano. Two things: 1-It was said over a phone call not during a visit, I think she was East European. 2-It wasn't Sautters.

[Moon Dancer]

I've always found that when in doubt ask to speak to the principal manager/owner
Clearly then, if one doesn’t like the service, price or assortment the best thing to do walk away There are plenty of good merchants who will be pleased to have the business

[ValeTudoGuy]

I've always found that when in doubt ask to speak to the principal manager/owner
Clearly then, if one doesn’t like the service, price or assortment the best thing to do walk away There are plenty of good merchants who will be pleased to have the business

I pretty much agree, though I hate asking for a manager... The way I see it, if you have to escalate to a manager, the customer facing part of the business has already failed you as a customer.

[Edamski]

I pretty much agree, though I hate asking for a manager... The way I see it, if you have to escalate to a manager, the customer facing part of the business has already failed you as a customer.

Agreed, why should you ask for proper service as mentioned earlier someone else would happily take your business.

[monkey66]

Clearly whoever it was knows nothing about the cigar business. It is one thing not to want to offer a discount (their choice), it is another to suggest it is illegal!

[GFK1]

Clearly whoever it was knows nothing about the cigar business. It is one thing not to want to offer a discount (their choice), it is another to suggest it is illegal!

My point exactly, and the reason I started the thread. Eventually I ordered the cigars from JJ Fox and they arrived three days later, free delivery and in perfect condition.

[ValeTudoGuy]

My point exactly, and the reason I started the thread. Eventually I ordered the cigars from JJ Fox and they arrived three days later, free delivery and in perfect condition.

There was a happy ending then! Glad you got what you were after.

[Sean]

Still to use jj's always gone with our sponsor with shop being only a stones throw away. Will consider them next time seen as it gets such positive feedback

[Simon Bolivar]

Don't follow this arguement. That's like saying your football team is sponsered by Waitrose but you shop at Lidyl, as it's the cheapest. Even though everything you want to buy at Waitrose, when you take your basket to the checkout & say this is the price at Lidyl & they give it to you at that price, you'd rather shop at Lidyl in he first place, because they are cheaper but don't sponser ie support your club????

[ValeTudoGuy]

Eh? Hardly Simon, every Cigar retailer supports our "club" as much as the next.... Mitch just wants our money as does Simon at mysmokingshop as does JJ Fox as does Sautters.... Etc.

They all have reputations of good service so go with the cheapest... It's a no Brainer!

Lidl are great too, and yes if we are talking product for product as we are in the cigar world... If Lidl had the exact same brand product for cheaper than Waitrose then of course Lidl deserve the custom.... Another no Brainer!

P.S sponsor is just a company that pays for advertising, they don't get an automatic guarantee that were always going to spend money there, retail is too competitive for that...